Diving into AI agent evaluation was initially daunting for me — years ago, I recall wrestling with fuzzy metrics, inconsistent tool outputs, and user complaints that felt impossible to pin down. But working alongside industry partners and through projects like developing Claude Code at Anthropic reshaped my approach entirely. Rigorous, systematic
A prospect Googles "financial advisor near me" on a Sunday afternoon. They call four firms from the results page. Three go to voicemail. One answers. You already know who gets the meeting. The Problem Every Advisory Practice Has But Nobody Advertises Financial advisors are extraordinarily good at what
If you run a medical office, you already know the problem. It's 8:47 AM on a Monday. Three lines ringing at once. Appointment confirmations. Prescription refill requests. Insurance questions. Your front desk staff is spending 60% of their time answering calls that follow the same five scripts.
Every Friday night at 9:47 PM, someone calls your restaurant to book a table for Saturday. You're slammed. The line is backed up. The host is seating a six-top. Nobody picks up. The caller hangs up after four rings — and books at the place across the street.
AI Phone Agents for Law Firms: How Attorneys Are Winning the Intake War (While Their Competition Sleeps) It's 9:47 PM on a Thursday. A potential client just got served divorce papers. They're scared, they're searching, and they're calling every family law
The Bilingual AI Voice Agent: An Untapped Competitive Advantage in Orange County and Los Angeles There are 4.8 million Spanish-speaking residents in Los Angeles County. Orange County adds another 800,000+. That's over 5.5 million potential customers in the region who prefer — or in many cases
Speed-to-Lead Is Killing Your Local Business (And an AI Voice Agent Fixes It in Seconds) There's a stat that should terrify every local business owner: If you don't follow up with a lead within 5 minutes, your chances of qualifying that lead drop by 80%. That&
Why Property Management Companies Need an AI Phone Agent (And Most Don't Know It Yet) It's 2:17 AM. A tenant calls about a pipe burst. In most property management companies, that call goes one of three places: 1. Straight to voicemail (tenant calls again at
Monitor token usage, tag expenses, set multi-level alerts, and use dashboards to stop runaway AI bills and optimize model spending.
Measure and reduce AI model energy use with key metrics (PUE, kWh, CO₂, inferences/J), monitoring tools, benchmarking, and phase-specific optimizations.
How AI agents deliver instant customer insights—sentiment, churn prevention, routing, and personalization—to boost retention, speed, and revenue.
Vector databases power scalable semantic knowledge bases but require careful sharding, indexing, and security to perform at enterprise scale.